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A:
US Alarm is a well-established California
registered corporation.
1) We have live operator 24/7/365 (no auto-attendant) for contact
and monitoring station
2) Normal alarm companies would have only Alarm Company Operator
License. U.S. Alarm has C-10 license and are bonded. We are experienced
and qualified for government bids.
3) U.S. Alarm is one of the very few alarm companies in California
who can install and certify UL burglar alarm system for jewelry
stores.
4) Regarding U.S. Alarm’s qualification, please click on About
U.S. Alarms
5) U.S. Alarm has a general liability coverage of $5,000,000, most
of the other alarm companies only have $1,000,000.
We
care about our customers ! At US Alarm, each member of our experienced,
professional team is dedicated to the highest measure of quality.
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A
: Our customers automatically receive the
following services upon the purchase of a new U.S. alarm system:
• 90-Day Satisfaction Guarantee: If you are not satisfied
with the workmanship and performance with your U.S. Alarm system,
you may receive free service to keep the service to your satisfaction.
We will also warranty our equipment within the first 90 days of
purchase.
• If you have purchased the maintenance plan, all you have
to pay is $25 for the trip charge. U.S. Alarm warranty the service
for another 90 days from service, if the same problem occurs within
90 days, there will be no extra trip charge for technician to be
sent for the service.
• Certificate of Completion : If you purchase an alarm system
for your home or business, we will issue a Certificate of Completion
to you. You may qualify for a discount of up to 20% off your insurance
premiums. Please consult your insurance agent, U.S. Alarm is not
an insurer. |
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A:
If your alarm were to go off at anytime during the day or night-
who will be around or go out of their way to call the appropriate
response agency? When your security system is monitored by U.S.
Alarm, our 24/7/365 Monitoring Station will notify the local authorities
when our operators receive an alarm condition signal. The appropriate
response agency will then be dispatched to your home or business
to help protect your possessions and ensure your safety. |
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A:
US Alarm’s Monitoring Stations are Underwriters Laboratory
listed. Our professionally trained operators are always there to
promptly respond to all of your alarm conditions. |
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A:
No, we will not receive a signal. It is important to arm your alarm,
even when you are at home. It is best to have your perimeter protection
on whenever possible. Perimeter protection is an option that allows
you to move about freely inside your home while all doors and windows
are armed. |
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A:
The main difference is the type of technology and the type of installation.
When it comes to the system capabilities and effectiveness, there
is basically no difference. The only difference is the battery for
wireless system needs to be replaced every 3-5 years. |
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A:
A typical installation schedule period is 3-5 days. |
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A:
This
all depends upon the size of your system. A basic system will take
around 4 hours. |
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A:
Currently U.S. Alarm Security systems can be purchased for as low
as $99 activation fee. Monitoring services start at $29.99 per month
(with maintenance plan) for residential system and activation fee;
$24.99 for takeover customer’s existing system approved by
U.S. Alarm panel/equipment and without maintenance plan. |
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A:
Unlike a lot of other security companies who uses sub-contractors,
all U.S. Alarm’s employees MUST go through the full pre-employment
screening process, we require ALL employees to pass the FBI
background check performed by the Bureau of Security and
Investigation Services. ALL U.S. Alarm employees carry a picture
ID card and carry copy of our ACE license issued by the State of
California Department of Consumer Affairs, customer should reject
any technician without a staff badge and ACE license to enter into
their premises. Indeed, all our technician should also know the
installation code for your system before being dispatched to your
job. |
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A:
US
Alarm bills their customers on a quarterly basis. The first month’s
bill will always be pro-rated. We offer flexibility of payment by
billing or ACH by checking account or conveniently by credit card,
if you choose to, you won’t have to hassle with writing out
checks and getting your payment in on time. |
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A:
Fire can be devastating to any home. In addition to the immediate
life threatening danger, it can cause irreplaceable damage to your
property and possessions. Non-monitored smoke alarms only provide
audible notification of a fire relying on someone else to alert
the fire department of the emergency! When a fire condition is detected,
monitored smoke/fire detectors send an alarm signal to our 24/7/365
Monitoring Station. Once the signal is received, our professionally
trained staff can quickly dispatch the local fire department to
your Residence, minimizing the potential threat. |
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A:
Normally, if your phone lines become disabled due to tampering,
severe weather, or construction, your alarm signal will not reach
our Monitoring Station. Because our Monitoring Station is a critical
part of your security system, US Alarm offers alternative communication
options. Our wireless backup system offer a reliable secondary source
of alarm signal. These communicators will send signals via radio
or the powerful cellular control channel to our Monitoring Station. |
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A:
No, a separate phone line is not necessary. However, the system
will seize your phone line for a few seconds when sending an emergency
alarm signal to our Monitoring Station. |
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Yes, however, if you have an existing monitoring agreement with
another company, you must wait until it expires. Once you are free
from your contracted obligation, feel free to contact us. We will
send a qualified U.S. Alarm Sales Representative to your home to
evaluate your system. Our representatives will determine your security
needs, make recommendations, and discuss the necessary steps required
to bring you on board as a valued U.S. Alarm customer. |
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Yes, you should test your alarm system to insure that all devices
function properly and signals are sent to our 24/7/365 Monitoring
Station. You should test your system once a week. |
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A:
Call our Monitoring Station at 1-800-872-4199 for regular burglar
alarm system and call our UL Monitoring Station at 1-800-872-7144
for UL certificated burglar alarm system. Please refer to your account
number and/or Customer PIC (Personal Identification Code/Passcode),
and request a test of your system. The Monitoring Station Representative
will guide you through the procedure for simple telephone line testing
and full function tests. We ask that you test your system during
the day as to not disturb your neighbors with any noise devices
that will sound during a full test. Please refer to your owner’s
manual for actual keypad functions for your system, or ask the operator
to guide you. |
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